Shipping Policy

Important Information

  • Order Cut-Off Time: 16:00 EDT

  • Order Processing: 1–2 business days (Monday–Friday)

  • Shipping Time: 3–4 business days (Monday–Friday)

  • Free Shipping: Available for all orders within the United Kingdom

Shipping Process

Once your order has been placed, you will receive a confirmation email indicating that our team has started processing it. Processing requires 1–2 business days (Monday–Friday). After processing is completed, your order will be shipped. You will then receive a second email containing your tracking information. Standard shipping within the United Kingdom generally takes 3–4 business days (Monday–Friday). Rayida provides free shipping on all US orders.

Delays

If the combined processing and shipping timeframe has passed and your order has not arrived, please allow up to 2 additional business days (Monday–Friday). Make sure to check your tracking information for updates throughout this period. If your package still has not been delivered after this extra time, contact us with your order number, and our team will assist you.

Cancellations

If you wish to cancel your order, email us at support@rayida.com as quickly as possible. Once the order enters processing, cancellation is no longer possible.

Damaged or Incorrect Items

If you receive an item that is damaged or incorrect, we sincerely apologize for the inconvenience. To help us resolve your case promptly:

  1. Take clear photos of the issue

  2. Email the images and your order number to support@rayida.com

Our team will review your message and ensure that a correct replacement or appropriate resolution is arranged.