Frequently Asked Questions

What is Rayida’s return policy?

Rayida provides a 30-day return period starting from the date the order is delivered. Returned items must be unused, unworn, and placed back in their original packaging with all tags attached. Customers are responsible for the return shipping costs.

How can I track my order?

After your order has been dispatched, you will receive an email containing your tracking details. You can use the tracking number in that message to follow the shipment on the carrier’s website.

Do you offer free shipping?

Yes, Rayida provides free shipping for all orders placed within the United Kingdom.

Can I change or cancel my order after placing it?

If you wish to cancel or adjust your order, please contact us immediately. Once an order has been processed or dispatched, we are unable to modify or cancel it.

What should I do if I receive a damaged or incorrect item?

If an item arrives damaged or incorrect, please take clear photos of the issue and send them to support@rayida.com. Our team will review your message and resolve the matter promptly by arranging a replacement or issuing a refund.